Key Personnel

James D. Armstrong, CEO, has more than 25 years of experience in real estate and property management, with a particular emphasis on homeowner residential communities. In addition to a degree from Duke University, he has completed graduate-school work in business administration. Jim is a member of the Community Association Institute and the Property Management Association of Washington D.C.

Wayne C. McCreedy, President/COO, has been involved in real estate market research, investment analysis, finance, management and consulting since 1981. Wayne has a masters degree in architecture from Rice University in Houston, Texas, and has also completed graduate-school work in economics at Georgetown University.

Deborah M. Armstrong, Controller, has supervised the accounting/bookkeeping departments for three real estate management firms for over 25 years. Deborah has an associate degree in business administration. As controller for Armstrong Management Services, Deborah is responsible for the general supervision of the accounting department.

Barbara Brown, Executive Director of Management Services, has worked in the community management field for more than 15 years, with her primary focus on large planned unit developments as well as portfolio property management. She currently oversees all management services for the firm. Barbara received her bachelors degree from Penn State University.

Dina I. Relan, Executive Director of Accounting and Systems Integration, currently oversees all accounting and information systems for Armstrong Management. Dina came to us from a regional public accounting firm where she specialized in common interest realty association and non-profit auditing. She has a bachelors degree in accounting with a concentration in accounting information systems from James Madison University.

In addition to the personnel listed above, Armstrong Management Services has a staff of over 75 people, including property managers, an accounting/bookkeeping group, and administrative department. Many of the company's property managers are CMCA or PCAM industry designated. The average industry experience of our property managers is five to 15 years. The average caseload per manager is five to seven properties, depending on the size and the location of the properties. Unlike many small property management firms, the size and composition of the staff and the full range of services that can be offered assure consistent performance, experience, and customer satisfaction. At the same time, the firm is still small enough that the specific needs of each client are met in an expeditious manner by the staff and principals of the firm. The approach that Armstrong Management Services emphasizes is a one-to-one relationship, which is vital in maintaining a consistently strong understanding of the needs of the client.